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Date of Service:
Technician Name:
Customer Name:
Customer Phone:
Customer Cell:
Customer Email:
Nature of Repair:
Was there a set time for our technician to be there?
Yes
No
If the technician was late was a call placed to let you know?
Yes
No
Did the technician listen to what you said the problem was
Yes
No
Did the technician explain what needed to be repaired/replaced?
Yes
No
Did he give you options for repair/replacements?
Yes
No
Was the service technician friendly?
Yes
No
Was the service technician polite and helpful?
Yes
No
Was the service technician neat in appearance?
Yes
No
Did the service technician wear shoe covers?
Yes
No
Did the service technician clean up when job was complete?
Yes
No
Were your plumbing repairs made to your satisfaction?
Yes
No
When needing plumbing services, how do you decide who to call?
Yellow pages
First Person To Answer Phone
Radio
Newspaper
Friend
Truck or Logo
Same plumber as in the past
When is the best time for a service call repair to be done for you?
Morning 8-12
Afternoon 1-5
Evening 5-9
Saturday
Would you recommend our plumbing sevices?
Yes
No
To keep us heading in the right direction, how you rate our service?
Very Good
Satisfactory
Needs Improvement
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